Frequently Asked Questions (FAQs)
GENERAL
What is Tehzeeb known for?
Tehzeeb specializes in premium handcrafted Lucknowi Chikan garments and fabrics. Since 1962, we have been offering authentic hand-embroidered collections for women, men, children, festive wear, wedding wear, sarees, dupattas, and unstitched fabrics.
Are your products handcrafted?
Yes. Our collections feature authentic handcrafted Lucknowi Chikan created by skilled artisans from Lucknow using traditional embroidery techniques.
Do you also sell machine embroidery?
No. All our products are exclusively hand embroidered.
Do you have physical stores?
Yes. Tehzeeb has multiple flagship stores in Mumbai where customers can experience our collections in person.
PRODUCTS & COLLECTIONS
What products do you offer?
We offer:
• Women’s Chikankari wear
• Men’s kurtas and ethnic wear
• Children’s wear
• Sarees
• Dupattas
• Unstitched fabrics
• Premium festive and wedding collections
• Designer Lucknowi Chikan garments
Do you offer bridal or wedding wear?
Yes. We offer premium handcrafted Lucknowi Chikan suitable for weddings, festive occasions, trousseau collections, and elegant celebrations.
Do you offer unstitched fabrics?
Yes. We provide premium unstitched Chikankari fabrics suitable for customized tailoring and designer wear.
Will the embroidery look exactly the same as the photos?
Since our garments are handcrafted, slight natural variations may occur. These variations are part of the beauty and authenticity of handmade craftsmanship.
Are your fabrics pure?
We use carefully curated fabrics depending on the collection, including cotton, chiffon, georgette, crepe, silk, modal, tussar, and other premium materials. Fabric details are mentioned on each product page.
SIZING & FIT
How do I choose the correct size?
Each product includes a size guide to help you choose the best fit. For assistance, our support team is always available.
Do you offer custom tailoring or alterations?
Yes. We provide custom tailoring and alterations through our experienced in-store tailors and for online customers.
Are the measurements body measurements or garment measurements?
Unless otherwise specified, measurements generally refer to garment measurements.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept:
• Credit/Debit Cards
• UPI
• Net Banking
• Wallets
• Other secure online payment options
Is online payment secure?
Yes. Payments are processed through secure and trusted payment gateways.
Can I place an order via WhatsApp or phone?
Yes. For selected collections, our team can assist you through WhatsApp or phone support.
Can I modify or cancel my order?
Orders can only be modified or cancelled before dispatch. Please contact our support team immediately.
SHIPPING & DELIVERY
Do you ship across India?
Yes, we deliver across India.
What are the delivery charges?
We offer free home delivery across India. For international orders, shipping charges depend on actual courier costs.
Do you offer international shipping?
Yes, availability may vary depending on the destination country. Please contact our team for assistance.
How long does delivery take?
Delivery timelines depend on product availability and location. Estimated delivery is shown during checkout.
Why do some products take longer to dispatch?
Some handcrafted garments require additional finishing, quality checks, or are made in limited artisan batches.
How can I track my order?
Tracking details will be shared via email, SMS, or WhatsApp once your order is shipped.
RETURNS & EXCHANGES
Do you offer returns or exchanges?
Yes, subject to our return and exchange policy. Please refer to the policy page for full details.
Can handcrafted items be returned?
Return eligibility depends on the product category and customization status.
What if I receive a damaged product?
Please contact our support team within the specified time along with photos of the product and packaging.
CARE INSTRUCTIONS
How should I wash Chikankari garments?
We recommend dry cleaning for silk fabrics. For other fabrics, gentle hand washing with mild detergent is advised.
Can Chikankari garments be machine washed?
No. Delicate handcrafted garments should be hand washed or dry cleaned.
How should I store them?
Store in a cool, dry place away from moisture and direct sunlight.
AUTHENTICITY & CRAFTSMANSHIP
How can I identify authentic Chikankari?
Authentic Chikankari usually features:
• Fine hand stitching
• Soft shadow work
• Delicate detailing
• Natural stitch variation
• Lightweight breathable embroidery
Why is handcrafted Chikankari expensive?
It requires skilled artisans, intricate craftsmanship, and significant time.
Are all pieces identical?
No. Slight variations reflect genuine handcrafted artistry.
GIFTING
Do you offer gift cards?
Yes. Tehzeeb Gift Cards are available.
Can gift cards be used online and in-store?
Yes, as per the terms mentioned on the gift card page.
CUSTOMER SUPPORT
How can I contact Tehzeeb?
You can reach us via:
• Phone
• WhatsApp
• Email
• Website contact form
• Store visits
What are your support timings?
10:30 AM to 8:30 PM
Are your products suitable for gifting?
Yes. Our collections make elegant gifts, and we also offer gift cards.
Do colors appear exactly the same online?
We strive for accuracy, but slight variations may occur due to lighting and screen differences.
Do you offer bulk or corporate gifting?
Yes. We assist with bulk and corporate gifting for events, weddings, and festive occasions.
Do you launch seasonal collections?
Yes. We regularly introduce curated collections inspired by seasons and trends.
Do you offer plus sizes?
Yes. Selected collections are available in extended sizes. Availability may vary.