Refund and Return Policy
Effective Date: 28 Dec 2024
At Tehzeeb, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. This Refund and Return Policy outlines the conditions under which refunds and returns are accepted for purchases made through www.tehzeeb.org.
1. Eligibility for Returns
You may be eligible to return items purchased from Tehzeeb under the following conditions:
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- The item is defective or damaged upon delivery.
- The item received does not match the product description or order details.
- The return request is initiated within [Insert Timeframe, e.g., 7 days] of receiving the item.
Note: Custom-made, personalized, or altered items are non-returnable and non-refundable unless they are defective or damaged.
2. Conditions for Return
To be eligible for a return:
- The item must be in its original condition, unused, unwashed, and with all tags and packaging intact.
- The original invoice or proof of purchase must be provided.
- Items that show signs of wear, alterations, or damage caused by the customer will not be accepted for return.
3. Return Process
To initiate a return:
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- Contact us at info@tehzeeb.org within [Insert Timeframe] of receiving the item.
- Provide your order details, a description of the issue, and photos of the item (if defective or damaged).
- Our team will review your request and provide instructions for the return process.
Note: Returns sent without prior authorization will not be accepted.
4. Refund Policy
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:
- Refunds will be issued to the original payment method within [Insert Timeframe, e.g., 7-14 business days].
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
- In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
6. Non-Refundable and Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalized products.
- Items purchased on sale or clearance.
- Items damaged due to customer mishandling.
7. Shipping for Returns
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.
8. Contact Us
For any questions or assistance regarding returns and refunds, please contact us:
Tehzeeb
Email: info@tehzeeb.org
Website: www.tehzeeb.org
By purchasing from Tehzeeb, you agree to the terms outlined in this Refund and Return Policy.
