FAQs
Q1. What is Tehzeeb known for?
Tehzeeb specializes in premium hand-embroidered Lucknowi apparel, including designer Chikankari outfits, unstitched dress materials, kurtas, and suits. Our craftsmanship combines traditional techniques with contemporary styles to offer you elegant and timeless pieces.
Q3. Do you offer custom stitching services?
Yes, Tehzeeb provides custom stitching services for unstitched materials purchased from us. You can share your measurements and design preferences, and our skilled tailors will create a perfectly tailored outfit for you.
Q4. Are all your products handmade?
Most of our products, including Chikankari and other Lucknowi embroidery pieces, are handcrafted by skilled artisans. However, some items may feature machine-assisted embroidery for intricate patterns while maintaining our high-quality standards.
Q5. Can I visit your physical stores?
Santacruz
A53, R2/R3, Sushila Baug
CHS, Swami Vivekananda Rd, Santacruz (West),
Mumbai,
Maharashtra 400054
Kamps Corner
No. 128 C, Nawaz Court, Kamps Corner,
Warden Rd, Cumballa Hill,
Mumbai,
Maharashtra 400036
Q6. Do you ship internationally?
Yes, Tehzeeb offers worldwide shipping! We ensure that your order is carefully packaged and shipped to your doorstep, no matter where you are. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.
Q7. What is your return and refund policy?
We accept returns for defective, damaged, or incorrect items within [Insert Timeframe, e.g., 7 days] of delivery. For more details, please review our full Refund and Return Policy. Please note that custom-stitched or personalized items are non-returnable unless defective.
Q8. How do I track my order?
Once your order is shipped, we’ll provide you with a tracking number via email or SMS. You can use this tracking number to check your order’s status on our website or through the courier’s tracking portal.
Q9. Do you have options for bulk or wholesale orders?
Yes, we cater to bulk and wholesale orders for boutiques, events, or gifting purposes. Please contact us at info@tehzeeb.org with your requirements, and our team will assist you with pricing and customization options.
Q10. Can I cancel or modify my order after placing it?
You can cancel or modify your order within 24 hours of placing it. After this period, orders are processed and changes may not be possible. For assistance, contact our customer support team at info@tehzeeb.org.
Q11. How can I care for my Tehzeeb apparel?
To maintain the quality of your hand-embroidered garments, we recommend the following care tips:
- Hand wash with mild detergent or dry clean.
- Avoid direct sunlight while drying.
- Iron on low heat, preferably on the reverse side.
Q12. Do you offer gift cards or vouchers?
Yes, Tehzeeb offers digital gift cards, perfect for gifting your loved ones. These can be purchased on our website and redeemed online or at our physical stores.
Q13. How can I contact Tehzeeb for support?
For any questions or assistance, you can reach us via:
- Email: info@tehzeeb.org
- Phone: +91 91369 13002
- Contact Form: Available on our Contact Us page.
Our team is here to help you with any inquiries regarding your order, products, or services.
